Trisakti Institute of Tourism Library
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This study confirms and clarifies that customers loyalty comes from their satisfaction and perceive value especially in an online travel agency. This study also proves the theory on causal relationships among customer perceive value, satisfaction and loyalty
Pertumbuhan jumlah restoran dan café di Jakarta memang menunjukkan bahwa sektor bisnis tersebut mengalami pertumbuhan yang positif. Namun, pertumbuhan jumlah restoran dan cafe di Jakarta juga turut menunjukkan bahwa tingkat persaingan dalam sektor bisnis tersebut juga semakin ketat Adapun penelitian ini bertujuan untuk mengetahui kepuasan pelanggan atas kualitas pelayanan di Fitzroy Gastroba…