Service marketing : integrating customer focus across the firm

Edisi

5th ed. (International Edition)

ISBN/ISSN

978-007-126393-1

Deskripsi Fisik

xxviii, 708 p.; index.,photo.,illus.; 25 cm;

Judul Seri

-

No. Panggil

658.8 ZEI s

Training the trainer : performance-based training for today's workplace

Edisi

-

ISBN/ISSN

0130423432

Deskripsi Fisik

xxii, 248 hlm; gloss., index; 25 cm;

Judul Seri

-

No. Panggil

658.312404 DOL t

Food service Organizations : Managerial and Systems Approach

Edisi

7th Ed

ISBN/ISSN

978-0-13-510591-7

Deskripsi Fisik

xiv, 584 hlm; ill; 28 cm

Judul Seri

-

No. Panggil

642.5 GRE f

Living earth community:multiple ways of being and knowing

Living Earth Community: Multiple Ways of Being and Knowing is a celebration of the diversity of ways in which humans can relate to the world around them, and an invitation to its readers to partake in planetary coexistence. Innovative, informative, and highly accessible, this interdisciplinary anthology of essays brings together scholars, writers and educators across the sciences and humanities…

Manajemen : jilid 1

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Management

Edisi

Tenth Edition

ISBN/ISSN

9780138143664

Deskripsi Fisik

581 hlm.

Judul Seri

-

No. Panggil

658 ROB m

Management

Edisi

Eleventh Edition

ISBN/ISSN

9780273752776

Deskripsi Fisik

671 hlm; ill; 28 cm;

Judul Seri

-

No. Panggil

658 ROB m

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENGUNJUNG DI SUPERMAL KARAWA…

Supermal Karawaci merupakan pusat perbelanjaan terbesar di kawasan Lippo Karawaci, dengan letak yang strategis yang menjadikan Supermal Karawaci sebagai tujuan belanja masyarakat Tangerang dan sekitarnya. Penelitian ini bertujuan untuk mengetahui apakah dimensi kualitas pelayanan yaitu kehandalan, ketanggapan, jaminan, empati dan bukti fisik berpengaruh terhadap kepuasan pengunjung di …

Management

Edisi

Twelfth Edition

ISBN/ISSN

9780273787020

Deskripsi Fisik

720 hlm.

Judul Seri

-

No. Panggil

658 ROB m

Human resource management in the hospitality industry

Edisi

-

ISBN/ISSN

9780471110566

Deskripsi Fisik

330 hlm; ill; 25 cm;

Judul Seri

-

No. Panggil

647.940683 GO h