RELATIONSHIP BETWEEN HEXACO PERSONALITY FACTORS AND EMOTIONAL LABOR OF SERVICE PROVIDERSIN HOSPITALITY AND TOURISM INDUSTRY
MICHAEL YADISAPUTRA
MICHAEL YADISAPUTRA
ISBN/ISSN
Tahun Terbit
2013
Penerbit
Sekolah Tinggi Pariwisata Trisakti
Tempat Terbit
Jakarta
Deskripsi Fisik
-
Nomor Panggil
-
Klasifikasi
-
Bahasa
Indonesia
Jenis Media
SKRIPSI
Catatan
This study aimed to 1) explore to what extent service providers’ emotional labor is affected by personality as measured using HEXACO personality factors, 2) analyze the affect of emotional labor on the performance of required emotional display rules, and 3) investigate differences in emotional labor depending on service providers’ demographic characteristics.
Daftar Eksemplar
| Kode Item | No. Panggil | Jenis | Status | Lokasi |
|---|---|---|---|---|
| T1163620033 | T 2013 01 | Thesis | Missing | Perpustakaan Institut Pariwisata Trisakti |
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