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Ditemukan 12 dari pencarian Anda melalui kata kunci: subject="customer service"
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1 2 Berikutnya Hal. Akhir
cover
Strategic customer service : managing the customer experience to increase pos…
Komentar Bagikan
Goodman, John A.

No. Panggil
658.812 GOO s
Penerbit
American Management Association
Deskripsi Fisik
xiv, 256 hlm; index.,table.,illus.; 23 cm;
Subjek
Customer relations - Management - Customer services - customer interface - customer service - strategic solutions - tactical responses
Lampiran Berkas
strategiccustomerservice.pdf

No. Panggil
658.812 GOO s
Penerbit
American Management Association
Deskripsi Fisik
xiv, 256 hlm; index.,table.,illus.; 23 cm;
Subjek
Customer relations - Management - Customer services - customer interface - customer service - strategic solutions - tactical responses
Lampiran Berkas
strategiccustomerservice.pdf
cover
Service marketing : people, technology, strategy
Komentar Bagikan
Wirtz, JochenLovelock, Christopher

No. Panggil
658.80095 LOV s
Penerbit
Pearson
Deskripsi Fisik
648 hlm; subject index.,name index.,gloss.,photo.,illus.,table..; 27 cm;
Subjek
Customer service - Asia - Marketing - Service industries - Asia - Marketing - Service industries - Asia - Marketing - Cases - Consumer Behavior - Marketing - markets - service products
Lampiran Berkas
servicemarketingpeopletechnologystrategy7ed.pdf

No. Panggil
658.80095 LOV s
Penerbit
Pearson
Deskripsi Fisik
648 hlm; subject index.,name index.,gloss.,photo.,illus.,table..; 27 cm;
Subjek
Customer service - Asia - Marketing - Service industries - Asia - Marketing - Service industries - Asia - Marketing - Cases - Consumer Behavior - Marketing - markets - service products
Lampiran Berkas
servicemarketingpeopletechnologystrategy7ed.pdf
cover
Analisis Kualitas Pelayanan Customer Service di Bandar Udara Internasional I …
Komentar Bagikan
Prisila Magdalena Sihotang

Bandar Udara Internasional I Gusti Ngurah Rai Bali merupakan salah bandara yang terletak di Provinsi Bali, Indonesia. Penelitian ini bertujuan untuk mengetahui peran customer service di Bandar Udara Internasional I Gusti Ngurah Rai Bali terhadap kualitas pelayanan yang diberikan oleh petugas customer service terhadap kepuasan penumpang di Bandar Udara Internasional I Gusti Ngurah Rai Bali.…

No. Panggil
2153010050
Penerbit
Institut Pariwisata Trisakti
Deskripsi Fisik
99 hlm; 30 cm
Subjek
Bandar Udara Internasional I Gusti Ngurah Rai - Kualitas Pelayanan Customer Service
Lampiran Berkas
Skripsi 2025
cover
PENGARUH CUSTOMER SERVICE TERHADAP KEPUASAN PELANGGAN LEMMONEITS
Komentar Bagikan
STEVEN ADITYA

Lemmoneits merupakan toko buah berbasis online yang terletak di Haji Nawi, Jakarta Selatan. Konsumen Lemmoneits cukup beragam, mulai dari remaja hingga dewasa. Lemmoneits harus mampu memberikan pelayanan yang baik agar para konsumen atau pelanggan berminat untuk melakukan pembelian ulang/ repeat order.

No. Panggil
-
Penerbit
Sekolah Tinggi Pariwisata Trisakti
Deskripsi Fisik
xvii, 126 hlm.; 79 cm
Subjek
customer service - kepuasan pelanggan
Lampiran Berkas
PENGARUH CUSTOMER SERVICE TERHADAP KEPUASAN PELANGGAN LEMMONEITS
cover
Customer Service for Hospitality and Tourism
Komentar Bagikan
Hudson, LouiseHudson, Simon

No. Panggil
658.812 HUD c
Penerbit
Goodfellow Publisher
Deskripsi Fisik
296 hlm.; 26 cm;
Subjek
customer service
Lampiran Berkas
costomerserviceforhospitalityandtourism2ed1.PDF

No. Panggil
658.812 HUD c
Penerbit
Goodfellow Publisher
Deskripsi Fisik
296 hlm.; 26 cm;
Subjek
customer service
Lampiran Berkas
costomerserviceforhospitalityandtourism2ed1.PDF
cover
Kiat meningkatkan pelayanan bagi pelanggan (how to improve your customer serv…
Komentar Bagikan
Cook, SarahMacaulay, Steve

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No. Panggil
658.812 MAC k
Penerbit
PT Gramedia Pustaka Utama
Deskripsi Fisik
xiii, 211 hlm; 22 cm;
Subjek
customer service - Service Quality
Lampiran Berkas
-
cover
HUBUNGAN GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN GAYA KEPEMIMPINAN TRANSAKSION…
Komentar Bagikan
SAMUEL HAMONANGAN

The purpose of this study was to identify (1) to determine whether a guest of The Patra Hotel, Bali have positively perceived on the quality of services provided (2) to compare the characteristics of Transformational Leadership of the Transactional Leadership at The Patra Hotel, Bali (3) to determine relationship between Service Quality and Transformational Leadership and Transactional Leadersh…

No. Panggil
T 2013 09
Penerbit
Sekolah Tinggi Pariwisata Trisakti
Deskripsi Fisik
101 hlm; ill; 30 cm; lamp;
Subjek
multifactor leadership questionnaire - perceived customer service quality - servqual - transactional leadership - transformational leadership
Lampiran Berkas
fulltextt1163620055.pdf
cover
PENGARUH “LOYALTY PROGRAM” TERHADAP TINGKAT LOYALITAS PELANGGAN DI RESTOR…
Komentar Bagikan
VITRIANTO HARTONO

No. Panggil
P 2016 H 003
Penerbit
Sekolah Tinggi Pariwisata Trisakti
Deskripsi Fisik
71 hlm; ill; 29 cm;
Subjek
Customer Loyalty - customer service - customization - Loyalty program - rewards programs
Lampiran Berkas
fulltextM1441030007.pdf

No. Panggil
P 2016 H 003
Penerbit
Sekolah Tinggi Pariwisata Trisakti
Deskripsi Fisik
71 hlm; ill; 29 cm;
Subjek
Customer Loyalty - customer service - customization - Loyalty program - rewards programs
Lampiran Berkas
fulltextM1441030007.pdf
cover
Services marketing : integrating customer focus across the firm
Komentar Bagikan
Bitner, Mary JoGremler, Dwayne D.Zeithaml, Valarie A.

No. Panggil
658.8 ZEI s
Penerbit
McGraw-Hill
Deskripsi Fisik
694 hlm;
Subjek
Customer service - Marketing - Service industries - Marketing - customer - managing service - Marketing - services
Lampiran Berkas
servicemarketing5ed.pdf

No. Panggil
658.8 ZEI s
Penerbit
McGraw-Hill
Deskripsi Fisik
694 hlm;
Subjek
Customer service - Marketing - Service industries - Marketing - customer - managing service - Marketing - services
Lampiran Berkas
servicemarketing5ed.pdf
cover
Hospitality and catering GNVQ : intermediate textbook
Komentar Bagikan
Johns, Yvonne

No. Panggil
640.712 JOH hi
Penerbit
Butterworth-Heinemann Ltd.
Deskripsi Fisik
251 hlm; ill; 28 cm;
Subjek
carering industry - catering outlets - customer service - Front Office - Hospital housekeeping - Hospitality - Hospitals - Food service - serve food
Lampiran Berkas
hosptalityandcateringGNVQ.pdf

No. Panggil
640.712 JOH hi
Penerbit
Butterworth-Heinemann Ltd.
Deskripsi Fisik
251 hlm; ill; 28 cm;
Subjek
carering industry - catering outlets - customer service - Front Office - Hospital housekeeping - Hospitality - Hospitals - Food service - serve food
Lampiran Berkas
hosptalityandcateringGNVQ.pdf
1 2 Berikutnya Hal. Akhir