Gaya APA
Mudie, P., Pirrie, A. (2006).
Service marketing management (3rd ed.).
Amsterdam:
Alsevier - Butterworth-Heinemann.
Gaya MLA
Mudie, Peter., Pirrie, Angela.
"Service marketing management".
3rd ed.
Amsterdam:
Alsevier - Butterworth-Heinemann,
2006.
BUKU.