Gaya APA

Tjiptono, F., Chandra, G. (2019). Service, Quality & Customer Satisfaction (Kelima). Yogyakarta: Andi Yogyakarta.

Gaya MLA

Tjiptono, Fandy., Chandra, Gregorius. "Service, Quality & Customer Satisfaction". Kelima Yogyakarta: Andi Yogyakarta, 2019. BUKU.